Bamboo Room Privacy Policy
Effective Date: [July 30th 2026]
At The Bamboo Room Fort Worth ("Bamboo Room," "we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you provide when using our website located at bambooroomfw.com, our mobile application, or any of our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you create an account, purchase a membership or class package, reserve an Open Play session, communicate with us, or otherwise interact with The Bamboo Room. By accessing or using our website, mobile application, or services, you acknowledge that you have read and agree to the practices described in this Privacy Policy. Information We Collect To provide our services, we collect information that you voluntarily provide to us as well as certain information that is automatically collected when you use our website or mobile application. The personal information you choose to provide may include your name, email address, telephone number, mailing address, date of birth, emergency contact information, payment information, account login credentials, membership selections, reservation history, purchase history, and any information you submit when contacting our customer support team or completing forms on our website. When you visit our website or use our mobile application, certain technical information may also be collected automatically. This may include your IP address, browser type, operating system, mobile device identifiers, internet service provider, referring websites, pages visited, dates and times of access, and general usage information. We may use cookies, pixels, analytics tools, and similar technologies to better understand how visitors use our website, improve performance, remember your preferences, and enhance your overall experience.
How We Use Your Information The information we collect is used to operate our business and provide the services you request. This includes creating and managing your account, processing memberships and purchases, confirming reservations, maintaining waitlists, processing payments, communicating with you regarding your bookings, responding to customer service inquiries, providing account notifications, improving our website and mobile application, analyzing business performance, detecting fraudulent or unauthorized activity, enforcing our policies, complying with legal obligations, and providing promotional communications when you have chosen to receive them.We may also use aggregated or anonymized information that cannot reasonably identify you for research, analytics, reporting, and business development purposes.Text Messages and Mobile Communications If you choose to provide your mobile telephone number and opt in to receive text messages, The Bamboo Room may send SMS communications related to your account and reservations. These messages may include booking confirmations, appointment reminders, waitlist notifications, membership updates, account alerts, customer service communications, special event announcements, promotional offers, and other information relating to your relationship with The Bamboo Room. Message frequency will vary depending on your reservations, membership activity, and communication preferences. Message and data rates may apply according to your wireless carrier's plan. You may opt out of receiving text messages at any time by replying STOP to any message you receive. You may also reply HELP for additional assistance or contact our customer support team directly.
Sharing Your Information The Bamboo Room does not sell your personal information. We may share your information only with trusted third-party service providers that perform services on our behalf, including payment processors, reservation and membership management platforms, website hosting providers, email marketing providers, customer relationship management systems, analytics providers, cloud storage providers, and SMS communication providers. These service providers are contractually obligated to use your information only as necessary to perform services for The Bamboo Room and to maintain appropriate safeguards for your information. We may also disclose personal information if required to do so by law, court order, subpoena, governmental request, or when we believe disclosure is reasonably necessary to protect the rights, property, safety, or legal interests of The Bamboo Room, our members, our employees, or others. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Payment Information Payments made through our website or mobile application are processed through secure third-party payment providers. The Bamboo Room does not store complete payment card information on its own servers. Payment information is handled in accordance with the security standards and privacy practices of the payment processor you use during checkout. Data Security We implement commercially reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information using industry-standard security measures, no method of transmitting information over the internet or storing electronic data is completely secure. Accordingly, The Bamboo Room cannot guarantee the absolute security of any information you provide. Cookies and Analytics Our website uses cookies and similar technologies to improve website functionality, remember your preferences, measure website traffic, analyze visitor behavior, personalize content, and improve our services. You may adjust your browser settings to refuse cookies; however, doing so may limit certain features and functionality of our website or mobile application. Third-Party Websites Our website and mobile application may contain links to websites or services operated by third parties. The Bamboo Room is not responsible for the privacy practices, policies, or content of any third-party websites. We encourage you to review the privacy policies of any external websites you choose to visit. Children's Privacy Our services are intended for individuals who are at least 13 years of age. We do not knowingly collect personal information from children under the age of 13. If we become aware that personal information has been collected from a child under 13 without appropriate parental consent, we will take reasonable steps to delete that information as required by applicable law. Your Privacy Rights Depending on your state of residence and applicable law, you may have certain rights regarding your personal information, including the right to request access to the information we maintain about you, request corrections to inaccurate information, request deletion of certain personal information, or opt out of receiving promotional communications. Requests may be submitted using the contact information provided below. We will respond in accordance with applicable law. Retention of Information We retain personal information only for as long as reasonably necessary to provide our services, maintain our business records, comply with legal obligations, resolve disputes, enforce our agreements, and protect The Bamboo Room's legitimate business interests. When information is no longer needed, it will be securely deleted or anonymized where appropriate.
Changes to This Privacy Policy The Bamboo Room reserves the right to modify this Privacy Policy at any time. If material changes are made, the updated Privacy Policy will be posted on this page with a revised Effective Date. Your continued use of our website, mobile application, or services after any changes become effective constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have any questions regarding this Privacy Policy or our privacy practices,
please contact us.
The Bamboo Room Fort WorthWebsite: https://www.bambooroomfw.com
Email: Info@thebambooroomfw.com